Discretionary Fund Application Guide

The Discretionary Fund or Discretionary Assistance Fund (DAF) provides 2 types of grant that you do not need to pay back.

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Emergency Assistance Payment (EAP)

A grant to help pay for essential costs, such as food, gas, electricity, clothing or emergency travel if you:

  • are experiencing extreme financial hardship
  • have lost your job
  • have applied for benefits and are waiting for your first payment

You cannot use it to pay for ongoing bills that you cannot afford to pay.

Individual Assistance Payment (IAP)

A grant to help you or someone you care for live independently in their home or a property that you or they are moving into.

What you can use the grant for

Use the grant to pay for:

  • a fridge, cooker or washing machine and other ‘white goods’
  • home furniture such as beds, sofas and chairs

 Eligibility

Emergency Assistance Payment (EAP)

To get a grant, you must:

  • be in extreme financial hardship, for example you’ve lost your job, applied for benefits and waiting for your first payment or have no money to buy food, gas and electricity
  • be in a crisis situation and in need of immediate financial support
  • live in Wales
  • be over 16
  • have no other money for example savings, and considered all other legal lending such as credit unions

Individual Assistance Payment (IAP)

You can only apply for a fridge, cooker or washing machine (white goods) and furniture through an approved partner.

To get a grant you must meet all 3 eligibility criteria.

Grant conditions

You must:

  • live in Wales
  • be over 16
  • have no access to other money and tried all other affordable sources of funding for example credit union
  • not be living in a care home (unless being discharged in 6 weeks)
  • not be in prison (unless being discharged in 6 weeks)
  • not be a member of a fully maintained religious order

Benefits

You must be getting one of the following:

  • Income Support
  • income based Jobseekers Allowance
  • income related Employment and Support Allowance
  • Guaranteed Credit element of Pension Credit
  • Universal Credit

Grant conditions

You must meet one of the following:

  • you are leaving a care home or institution (hospital, prison or  foster carer) after 3 months (minimum) to live independently
  • you want to stay living in the community rather than having to go into an institution (hospital or care home)
  • you are setting up home after an unsettled way of life
  • you need to move home quickly due to a relationship breakdown or domestic violence
  • you are going to care for a prisoner or young offender released on a temporary license

 

 How to apply

Use this service to:

  • apply for an Emergency Assistance Payment
  • apply for an Individual Assistance Payment
  • apply on behalf of someone else (registered partners only)

Before you start

You cannot apply for a grant if you have:

  • already received a grant in the last 28 days (7 days for coronavirus applications)
  • already received 3 grants in the last year (5 grants including coronavirus applications)

You can also apply by:

  • post
  • phone 0800 859 5924 (between 9.30am to 4.00pm Monday to Friday)
  • getting help from one of our partner organisations

 What happens next

Emergency Assistance Payment (EAP)

It takes 24 hours to process applications (made Monday to Friday).

If you apply after 12 pm on a Friday, we will not contact you until the following Monday.

If your application is approved

You will get:

  • a PayPoint voucher or BACS payment for food, gas, electricity and emergency travel
  • vouchers to help you buy clothes

If your application is not approved

We will write to you by post or email explaining the reasons. You can ask for it to be reviewed.

Individual Assistance Payment (IAP)

It takes 10 working days to process applications.

If your application is approved

You will get:

  • other ‘white goods’ such as fridge, cooker or washing machine from AO Retail Limited
  • home furniture such as beds, sofas and chairs from The Furnishings Service (TFS)
Contact

AO Retail Limited

Phone: 01204 672893 Monday to Friday, 8:30am to 5pm
Email: orders@ao-business.com 

The Furnishings Service (TFS)

Phone: 01355 587744 Monday to Friday, 9am to 5pm (4pm Friday)

You will get a phone call, text or email from the supplier to arrange delivery. Please allow 24 hours after your application has been approved before contacting them.

If your application is not approved

We will write to you by post or email explaining the reasons. You can ask for it to be reviewed.

Track your application

We are receiving a high number of calls and emails. We are working hard to process applications and reply to all enquiries. Please only contact us if urgent. Our team will be in touch and contact you.

Use this service to:

  • find out if your application has been approved
  • check when you will get your payment
  • check applications made on behalf of someone else (registered partners only)

Before you start

You’ll need:

  • applicant’s surname
  • tracking reference number (for example 10405851hkXyB

 

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